Legal Notice & Privacy Policy

Company: Luminance Consulting SASU
Share capital: 20 000 €
SIRET: 791 576 796 00010
Registered office: 1 Route de Bartres · 65100 Adé
Publication director: Jean-Christophe OLIVERI, President
Email: [email protected]
Phone: +33 (0)5 62 55 18 01

Host: Cloudflare, Inc.
Postal address: 101 Townsend Street, San Francisco, CA 94107, United States
Phone: +1 650 319 8930

Site management: Aloha Pixel
Email: [email protected]

The website www.luminance-consulting.com is a professional site presenting the consulting and support services offered by Luminance Consulting.

All content on the site (texts, images, logos, videos, graphics) is the exclusive property of Luminance Consulting, unless stated otherwise. Any reproduction, distribution, modification or use without prior written consent is strictly prohibited and exposes its author to civil and criminal penalties, in accordance with articles L.335-2 and following of the French Intellectual Property Code.

Images and videos used on the site that come from external sources (such as Adobe Stock) are protected by specific licences and may not be reproduced without the consent of the copyright holder.

Luminance Consulting takes rigorous measures to ensure the protection, confidentiality and integrity of the personal data it processes, in accordance with the strict requirements of the General Data Protection Regulation (GDPR).

Data collected

We collect several types of data:

• Identification data: last name, first name, email address, phone number, postal address
• Technical data: IP address, connection logs, cookies

This data is collected in order to:

• Handle contact and quote requests
• Ensure the proper performance of contracts
• Improve the user experience through anonymous statistics

Legal basis for processing

All data collected by Luminance Consulting rests on the following legal bases:

• Explicit consent of the user when submitting forms
• Contractual necessity for managing services and engagements
• Legitimate interest in securing and continuously improving the services

Retention period

We keep personal data:

• Clients: for the whole contractual relationship + 3 years after the end of the contract
• Prospects: for a period of 12 months after the last contact

Data security

Luminance Consulting applies a very strict security policy to protect personal data against any unauthorised intrusion, disclosure or alteration:

• Encryption of communications via SSL/TLS
• Hosting compliant with data protection standards
• Restricted access control to the data

Regular audits are carried out to check the effectiveness of the security measures.

Notification of a data breach

In the event of a data breach or leak, Luminance Consulting will notify the CNIL and the users concerned within 72 hours, in accordance with the requirements of the GDPR.

For international users, Luminance Consulting will notify the competent local data protection authorities, in accordance with the laws in force in the client's country of residence.

Your rights over your data

Under the GDPR, you have the following rights:

• Right of access: obtain information about your personal data
• Right to rectification: correct inaccurate data
• Right to erasure: ask for your data to be deleted, under conditions
• Right to portability: receive your data in a structured format
• Right to restriction of processing: limit the use of your data in certain cases
• Right to object: refuse the processing of your personal data on legitimate grounds

You can exercise your rights by contacting us at [email protected]. We undertake to answer your requests within 30 days.

The website www.luminance-consulting.com uses cookies to improve your user experience. You can accept or refuse non-essential cookies directly through the cookie banner.

Types of cookies used:

• Essential cookies: needed for the site to work properly
• Analytics cookies: to track and analyse the use of the site (via Google Analytics)

Managing cookies

Cookies can be set and controlled through your browser settings or directly through our dedicated interface.

For international users, we comply with local laws on cookie management. Users can adjust their preferences through our cookie banner.

Luminance Consulting uses Google Analytics to collect anonymous information about visits to the site. This data is used to improve the services offered. You can disable this collection with the opt-out module available from Google.

For users based outside the European Union, some Google Analytics tracking features may be adjusted to comply with local data protection laws.

Our site may contain links to external sites whose privacy policy we do not control. We encourage you to read the terms of use and the privacy policy of these third-party sites.

Luminance Consulting reserves the right to change this privacy policy at any time in order to comply with legal and regulatory changes. We encourage you to check this page regularly to keep up with any changes.

International users will be informed of changes that could affect compliance with the laws of their country of residence.

For any question or request about data protection, you can contact us:

• By email: [email protected]
• By phone: +33 (0)5 62 55 18 01
• By post: Luminance Consulting, 1 Route de Bartres, 65100 Adé